Shipping & Delivery
Payment Methods
We accept Visa, Mastercard, American Express and Discover. Orders may also be prepaid with money order, Paypal. No order will ship until funds have cleared our bank.
Freight/Shipping
All shipments are Freight on Board (FOB) and become the property of the customer when they leave our dock. Online Auto Supply Equipment Co. uses common carriers, FedEx Ground, UPS, and independent freight haulers for shipping. We negotiate the most competitive freight rates possible and pass these savings along to our customers. We make every effort to minimize freight charges to our customers and provide for timely delivery.
- Most in-stock items will ship within two business days. See shipping times below for specific production items.
- Online Auto Supply is not liable for any damages related to unavailability of inventory or delays in shipping.
- Online Auto Supply ships all products FOB our warehouses.
- Title for goods passes to customer when the product leaves our dock.
Shipping Times
Car Lifts: Frame machines: Shipping time is within 3-5 business days from receiving the order. We do assemble the frame machines prior to shipping them via flatbed carrier.
Special Equipment: Shipping time is 5-10 business days to build and ship most booth models.
If an item is out-of-stock or on backorder, we will ship the item to you as soon as it is back in stock. For backorder items, give our sales team a call and they can let you know the ETA on receiving it back in stock.
Items advertised with Free Shipping apply only to shipments within the Continental United States (excludes Alaska, Hawaii, and Canada and Mexico).
Call us at 1-888-667-4964 for a specific freight quote.
Delivery and Unloading
Customer is responsible for unloading shipment from truck. Online Auto Supply Equipment, will assume no responsibility for any additional charges or damages that may be incurred as a result of unloading from the delivering carrier's truck. Freight carriers have restrictions on delivering to residential addresses and may require pick-up at freight terminal. Lifts will require a forklift to unload. Lifts cannot be unloaded using a lift gate vehicle. It is advantageous in those cases to ship to a freight terminal where the terminal personnel will unload the product and load it onto the customer's trailer or truck.
We cannot advise customers of exact time of delivery, as we do not ship on our own trucks. We will give our customers an estimated time of delivery and provide them with tracking information. For the most accurate delivery time, you can request a delivery appointment, which may be an additional charge from the freight company.
All shipments must be inspected immediately upon receipt. For your protection, any external damage must be noted on the Bill of Lading at the time of delivery in order to qualify for a claim against the freight carrier. Concealed damages must be reported to the freight company within three days of delivery. It is the customer's responsibility to file for damage claims against the freight company. More information on damaged shipments can be found on our blog.
Shortages/missing parts must be reported to Online Auto Supply customer service within three days of delivery.
Installation
Online Auto Supply Equipment, has a nationwide network of independent installers for our auto lifts. Please call 1-888-667-4964 to find an installer in your area. These installers do not work for Online Auto Supply, therefore this is an arrangement that is made between the customer and the installer.
Contact us anytime:
📧 Support@onlineautosupply.us
📞 1-888-667-4964
🕘 Monday – Saturday | 9:00 AM – 5:30 PM PST